FAQ

WHAT IS YOUR POLIFY FOR FIRST DAY'S PICKUP AND DROP OFF TIME?

IT IS REQUIRE TO BE HERE NO LATER THAN 7:30 WITH MEDICAL, REGISTRATION AND WAIVER                   COMPLETED ON YOUR FIRST DAY. WE ARE A POSITIVE REINFORCEMENT DOG DAYCARE, WHICH MEANS THERE IS SCIENCE BEHIND IT. THE DOGS WILL GET PHYSICAL AND MENTAL EXERCISE. THE DOGS WILL TAKE BREAKS THROUGHOUT THE DAY.  

WE WILL DO AN EVALUATION AND THE RESULT FORM WILL BE GIVEN AT THE PICK UP WETHER IF HE PASSED ,OR NEED MORE TRIAL DAYS TO SEE BEHAVIOURS OR FAILED.  WE RECCOMMEND FOR A HALF DAY (6 HOURS OR LESS) ON THE TRAIL DAYS. IF YOUR DOGS HAVE PASSED THE TRIAL DAYS, YOU ARE WELCOME TO DROP OFF YOUR DOG ANYTIME BEFORE 11AM AND PICK UP YOUR DOG BEFORE 6:30PM. IF YOU NEED EARLY PICK UP OR LATE DROP OFF AFTER PASSED YOUR TRAIL DAYS,  JUST GIVE US A CALL AND WE WILL TRY TO ARRANGE IT FOR YOU. 

NOT ALL DOGS ARE DAYCARE DOGS. IT IS OK THAT YOUR DOESNT FIT INTO DAYCARE. IT IS JUST LIKE HUMAN, SOME PEOPLE PREFER VEGETABLE AND SOME PREFER FRUIT.

CAN I BRING MY DOG IF MY DOG IS SICK?

IT IS REQUIRED TO KEEP YOUR DOG UP TO DATE IN ORDER TO PARTICIPATE IN THE DAYCARE. IF YOUR DOG SHOWS SIGNS OF ILLNESS WHILE IN OUR CARE, YOU OR YOUR EMERGENCY CONTACT WILL BE CONTACTED TO COME AND PICK UP YOUR DOG IF WE CANT HOLD OF YOU OR YOUR EMERGENCY CONTACTS WE WILL TAKE THEM TO THE NEAREST AVAILABLE VETERINARY HOSPITAL. WE WILL TAKE CARE OF THE PAYMENT AND YOU WILL THEN REUMBURSE US.

CAN MY DOG WEAR E COLLAR OR PRONG COLLAR TO DAYCARE ?

WE ARE NOT ACCEPTING ANY TOOLS LIKE PRONG COLLAR, SHOCK COLLARS, E COLLARS, CHOKE CHAINS, ETC. THEY HAVE REALLY HIGH POSSIBILITY TO CREATE FEAR OR PAIN. 

I JUST GOT MY DOG TODAY CAN I BRING HIM TO DAYCARE TOMMROW?

IT DEPENDS ON THE AGE AND SITUATION YOUR PUPS CAME FROM. DOES HE/SHE HAVE ALL THE VACCINATIONS UPDATED. ARE THEY A RESCUE, IF SO WE RECCOMEND BONDING WITH YOUR PUP MINIMUM 3 WEEKS BEFORE SIGNING UP. WE DO REQUIRE PROOF OF 3 SHOTS OF VACCINATION AND HAVE A PLAN FOR NEUTER OR SPRAY AT 1 YEAR OF AGE.

WHAT IS THE POLICY FOR DROP OFF AND PICK UP?

OUR OPERATION HOURS ARE MONDAY TO FRIDAY FROM 6:00AM TO 6:30PM. DROP OFF TIME IS BETWEEN 6AM TO 11 AM AND PICK UP IS ANYTIME BEFORE 630 PM. IF YOU NEED LATE PICK UP JUST LET US KNOW AHEAD OF TIME. BY APPOINTMENT ONLY YOU CAN EXTEND YOUR DAYCARE DAY TO 10:00PM FOR ONLY $5 MORE. AFTER 10:00 PM ANY DOGS REMAINING WILL BE CONSIDERED AS BOARDING. WEEKEND DAYCARE IS AVAILABLE FROM 7:00AM - 10:00PM THERE IS AN ADDITIONAL $5 AFTER HOURS CHARGE ADDED ONTO YOUR RESERVATION ON WEEKENDS AND STAT HOLIDAYS.

HOW FAR ADVANCE SHOULD I BOOK?

WE RECOMMEND TO BOOK 24 HOURS IN ADVANCE. FEEL FREE TO CALL US AT 604-244-9464 OR SEND US A MESSAGE VIA INSTAGRAM OR FACEBOOK @PLAYFULPUPSDOGGYDAYCARE.

HOW DOES YOUR BOARDING WORKS?

ALL DOGS ARE SUPERVISED 24/7. THEY ARE NEVER LEFT UNSURPRISED OR IN CRATES FOR EXTENDED PERIODS OF TIME.  WE UTILIZE CRATES FOR FEEDINGS AND THINGS OF THAT NATURE. IT’S A CAGE FREE OPEN BOARDING CONCEPT WHERE THE HANDLERS STAY AND SLEEP WITH THE DOGS TO GIVE THEM AN AT HOME FAMILY FEEL. WHEN ASKING ABOUT BOARDING ASK IF THEY HAVE REAL HANDLERS WITH DOGS. MOST TIME ITS JUST E HANDLING WHICH MEANS DOGS ARE OFTEN UNATTENDED OR CRATES/SUITES AND SUPERVISED OVER CAMERAS. IF YOUR DOG HAS NEVER BEEN HERE BEFORE, WE DO REQUIRE A TRIAL DAY OF DAYCARE BEFORE BOARDING TO SEE IF THE DOG IS HAPPY HERE AND SO THEY KNOW THEIR PARENTS ALWAYS COME BACK TO PICK THEM UP.

WHAT SERVICES DO YOU OFFER?

WE OFFER FULL DAY AND HALF DAY DAYCARE. WE ALSO OFF BOARDING ,TRAINING, AND ENRICHMENT GAMES AND LIGHT GROOMING SERVICES

*Monthly Weekday - must be used in the month purchased - reap 1st of every month 1 enrichment, 

1 nails, and 1 bath.

WHAT IS MY DOG'S DAY LIKE AT PLAYFUL PUPS DOGGY DAYCARE?

WHAT IS YOUR COVID PROTOCAL?

WE ARE A POSITIVE REINFORCEMENT DOG DAYCARE AND THERE IS SCIENCE BEHIND IT. WE ARE #1 RATED DOG DAYCARE IN RICHMOND. WE OFFER MENTAL AND PHYSICAL STIMULATION  WITH NAPS AND BREAKS THROUGHOUT THE DAY TO PREVENT OVER STIMULATION AND HIGH STRESS. WE USE CALM MUSIC TO HELP THE WOOFERS TO BE COMFORTABLE IN THE DAYCARE. THEIR DAY IS STRUCTURED LIKE A SCHOOL SETTING WITH APPROPRIATE MENTAL, PHYSICAL AND EMOTIONAL STIMULATION.

WE ONLY ALLOW ONE CUSTOMER AT A TIME TO COME TO THE DOOR TO DROP OFF. PLEASE CALL US 604-244-9464 FROM THE COMFORT OF YOUR CAR AND WE WILL LET YOU KNOW WHEN ITS SAFE TO COME UP WITH YOUR PUP.