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FAQ

WHAT TO EXPECT ON TRIAL DAY

WE REQUIRE YOU TO BE HERE NO LATER THAN 7:30 ON YOUR FIRST DAY. YOUR ONLINE REGISTRATION FORMS MUST BE COMPLETED BEFORE YOUR DOG ENTERS THE BUILDING.  WE ARE A POSITIVE REINFORCEMENT DOG DAYCARE, WHICH MEANS THERE IS A SCIENCE BEHIND WHAT WE DO HERE AT PLAYFUL PUPS DOGGY DAYCARE. THE DOGS WILL GET PHYSICAL AND MENTAL EXERCISE THROUGH GROUP PLAY. IT'S JUST AS IMPORTANT THAT THEY TAKE BREAKS/NAPS THROUGHOUT THE DAY,  AFTER ALL, DOGS NEED MORE SLEEP THAN HUMANS DO! 

WE WILL DO AN EVALUATION AND IT WILL BE IN THE REPORT CARD YOU WILL BE GIVEN AT PICK UP WHETHER THEY PASSED, IF THEY NEED MORE TRIAL DAYS TO OBSERVE THEIR BEHAVIOURS OR IF THEY FAILED.  WE REQUIRE 6 HOURS ON THE TRIAL DAY.  IF YOUR DOGS HAS PASSED THE TRIAL DAY(S) THEN YOU ARE WELCOME TO DROP OFF YOUR DOG ANYTIME BEFORE 12PM AND PICK UP YOUR DOG BEFORE 8PM. PLEASE NOTE WE ARE ALWAYS CLOSED BETWEEN 12-1PM FOR OUR CORE NAP AND LUNCH HOUR FOR THE DOGS. IF YOU NEED A LATE PICK UP OR AN EARLY DROP OFF AFTER YOU HAVE PASSED YOUR TRAIL DAYS,  FEEL FREE TO JUST GIVE US A CALL AND WE WILL TRY TO ACCOMODATE YOUR SCHEDULE.

NOT ALL DOGS ARE DAYCARE DOGS. IT'S OK IF YOUR DOG DOESNT FIT INTO DAYCARE. IT'S JUST LIKE HUMANS - SOME HUMANS DON'T ENJOY BEING IN A GROUP OF HUMANS AND ARE NATURALLY MORE INTROVERTED AND SOME DOGS ARE THE SAME WAY AND THAT'S PERFECTLY NORMAL!

CAN I BRING MY DOG IF MY DOG IS SICK?

IT IS REQUIRED TO KEEP YOUR DOG HEALTHY AND UP-TO-DATE ON THEIR VACCINATIONS IN ORDER TO PARTICIPATE IN OUR DAYCARE. IF YOUR DOG SHOWS SIGNS OF ILLNESS WHILE IN OUR CARE, YOU OR YOUR EMERGENCY CONTACT WILL BE CONTACTED TO COME AND PICK UP YOUR DOG, IF WE CAN NOT GET A HOLD OF YOU OR YOUR EMERGENCY CONTACTS WE WILL TAKE THEM TO THE NEAREST AVAILABLE VETERINARY HOSPITAL. WE WILL TAKE CARE OF THE PAYMENT AND YOU WILL THEN REIMBURSE US, THIS IS ALL EXPLAINED IN THE MEDICAL WAIVER YOU WILL SIGN.

SOME SYMPTOMS OF SICKNESS THAT WE MONITOR FOR  INCLUDES COUGHING/HONKING, RUNNY NOSE AND EYES, VOMITING, DIARRHEA, MUCOUSY OR BLOODY STOOL, LETHARGY OR LOSS OF APPETITE AND WE WILL ADVISE YOU TO PICK UP YOUR DOG AND KEEP THEM AT HOME

PLEASE NOTE THAT IF ANY CLIENT IS FOUND TO HAVE KNOWINGLY BROUGHT THEIR SICK DOG TO DAYCARE, YOU WILL BE CHARGED A SICK FEE OF $100 AND BE REQUIRED TO KEEP YOUR DOG HOME UNTIL THE ILLNESS IS RESOLVED,  IN SOME CASES YOU MAY BE REQUIRED TO HAVE A NEGATIVE VETERINARY TEST. DOG ILLNESSES CAN SPREAD RAPIDLY AND WE TAKE THIS VERY SERIOUSLY, IT'S NOT FAIR TO THE REST OF THE DOGS OR THEIR OWNERS IF ANYONE KNOWINGLY EXPOSES THE REST OF THE PACK TO POTENTIAL ILLNESS.

CAN MY DOG WEAR E COLLAR OR PRONG COLLAR TO DAYCARE ?

WE ARE NOT ACCEPTING ANY TOOLS LIKE PRONG COLLARS, SHOCK COLLARS, E COLLARS, CHOKE CHAINS, ETC. THEY HAVE A REALLY HIGH POSSIBILITY TO CREATE FEAR, PAIN, AND ARE A CHOKING HAZARD. 

I JUST GOT MY DOG TODAY CAN I BRING HIM/HER TO DAYCARE TOMMOROW?

IT DEPENDS ON THE AGE AND SITUATION YOUR PUPS CAME FROM. DOES HE/SHE HAVE ALL THE VACCINATIONS UPDATED? ARE THEY A RESCUE? IF SO WE RECOMMEND BONDING WITH YOUR PUP FOR A MINIMUM OF 3 WEEKS BEFORE SIGNING THEM UP.  WE DO REQUIRE PROOF OF 3 VACCINATIONS (ALL SETS OF PUPPY VACCINATIONS REQUIRED FOR GROUP PLAY) AND THAT THERE IS A PLAN FOR NEUTER OR SPRAY AT 1 YEAR

OF AGE.

WHAT IS THE POLICY FOR DROP OFF AND PICK UP?

OUR OPERATING HOURS ARE MONDAY TO FRIDAY FROM 7:00AM TO 8PM, SATURDAYS AND SUNDAYS FROM 8AM TO 8PM. DROP OFF TIME IS BETWEEN 6AM TO 12PM AND PICK UP IS FROM 1PM TO 8PM (BOARDING IS EXCLUDED FROM DROP OFF/PICK UP TIMES ASIDE FROM OUR 12-1PM OFFICE CLOSURE). IF YOU NEED LATE PICK, UP JUST LET US KNOW AHEAD OF TIME.  WE HAVE A FEW SPOTS RESERVED FOR LATE PICK UPS EACH DAY. AFTER 10:00 PM ANY DOGS REMAINING WILL BE CONSIDERED AS BOARDING AND CHARGED ACCORDINGLY, OUR PHONE LINES AND TEXT MESSAGES WILL NOT BE RESPONDED TO AFTER THIS TIME.

HOW FAR ADVANCE SHOULD I BOOK?

WE RECOMMEND TO BOOK 24 HOURS IN ADVANCE.

WE ASK THAT ALL CLIENTS BOOK THROUGH THEIR GINGR PROFILE (THAT YOU REGISTERED WITH). IF IT'S A SAME DAY REQUEST PLEASE GIVE US A CALL TO SEE IF WE CAN ACCOMODATE THE SPACE. IF YOU CAN'T GET INTO YOUR ACCOUNT OR NEED GUIDANCE ON HOW TO ACCESS YOUR ACCOUNT PLEASE GIVE OUR OFFICE A CALL AND WE WILL BE HAPPY TO WALK YOU THROUGH IT.

HOW DOES YOUR BOARDING WORK?

ALL DOGS ARE SUPERVISED 24/7. THEY ARE NEVER LEFT UNSUPERVISED OR IN CRATES FOR EXTENDED PERIODS OF TIME.  WE UTILIZE CRATES FOR FEEDINGS AND FOR SLEEPING, IF YOUR DOG IS TRAINED FOR EITHER.  IF DOGS ARE UNABLE TO SETTLE DOWN DURING REST TIME, A LARGE CRATE WITH A RAW BONE OR LICK MAT IS AN OPTION WE WILL TRY TO ASSIST YOUR DOG IN WHAT WE CALL "SWITCHING OFF", IF THEY HAVE A HARD TIME RESTING . IT’S A KENNEL FREE OPEN BOARDING CONCEPT WHERE THE HANDLERS STAY AND SLEEP WITH THE DOGS TO GIVE THEM AN AT HOME, FAMILY FEEL. WHEN ASKING ABOUT BOARDING IN OTHER FACILITIES, YOU SHOULD ASK IF THEY HAVE REAL HANDLERS WITH THE DOGS. MOST TIME ITS JUST E HANDLING WHICH MEANS DOGS ARE OFTEN UNATTENDED OR IN CRATES/SUITES AND SUPERVISED OVER CAMERAS.  IF YOUR DOG HAS NEVER BEEN HERE BEFORE, WE DO REQUIRE A COUPLE TRIAL DAYS OF DAYCARE BEFORE BOARDING TO SEE IF THE DOG IS HAPPY HERE AND SO THEY KNOW THEIR PARENTS ALWAYS COME BACK TO PICK THEM UP.

WHAT SERVICES DO YOU OFFER?

WE OFFER FULL DAY AND HALF DAY DAYCARE. WE ALSO OFFER BOARDING, ENRICHMENT GAMES AND LIGHT GROOMING SERVICES. FOR MORE INFORMATION ABOUT WHAT WE OFFER AND DETAILS ON OUR PACKAGES PLEASE LOOK AT OUR SERVICES PAGE!

WHAT IS MY DOG'S DAY LIKE AT PLAYFUL PUPS DOGGY DAYCARE?

WHAT IS YOUR DOOR PROTOCOL?

WE ARE A POSITIVE REINFORCEMENT DOG DAYCARE AND THERE IS SCIENCE BEHIND IT. WE ARE #1 RATED DOG DAYCARE IN RICHMOND. WE OFFER MENTAL AND PHYSICAL STIMULATION WITH NAPS AND BREAKS THROUGHOUT THE DAY TO PREVENT OVER STIMULATION AND HIGH STRESS SITUATIONS. WE USE CALM MUSIC TO HELP THE PUPPERS TO BE COMFORTABLE IN THE DAYCARE. THEIR DAY IS STRUCTURED LIKE A SCHOOL SETTING WITH APPROPRIATE MENTAL, PHYSICAL AND EMOTIONAL STIMULATION.

WE HAVE SOME DOGS THAT ARE STRANGER DANGER OR ARE LEASH REACTIVE WITH OTHER DOGS. TO RESPECT OUR PUPS BEHAVIORAL STRUGGLES WE ONLY ALLOW ONE CUSTOMER AT A TIME TO COME TO THE DOOR TO DROP OFF.

PLEASE CALL US 604-244-9464 FROM THE COMFORT OF YOUR CAR AND WE WILL LET YOU KNOW WHEN IT'S SAFE TO COME UP WITH YOUR PUP. WE ALSO ASK THAT YOU GIVE YOURSELF 15 MINUTES EXTRA WHEN DROPPING OFF OR PICKING UP AS WE DO GET  VERY BUSY AT CERTAIN TIMES DURING THE DAY!

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